Where a delivery component and charge for delivery forms part of our agreement to supply,
the following conditions apply.
Your responsibilities
Forming part of these conditions is that you accept that the transport of live animals involves some risk.
All door to door deliveries are sent on LEAVE SAFE basis, meaning they will be left at your front door of the delivery address you provided if not home
Unless otherwise specified by us, you accept that delivery of our product to you is via a third party supplier.
For the purpose of expediency you agree to allow us
act on your behalf with a third party supplier
in arranging delivery.
You accept that ownership passes to you
once in the custody of a third party.
Insurance coverage is not available
on the transport of live product.
You agree to indemnify us and any third party contracted to make delivery of our product to you from any
delay, damage or loss, however caused.
Where you have been advised that delivery is via a depot pick up, it is your responsibility to ensure your phone is turned on the number you provided is monitored and that when advised your parcel is ready to be picked up
that you are able to collect from the depot
during normal business hours or
within hours as advised to you.
It is your responsibility to advise us ASAP of any change in circumstances likely to affect or delay delivery
to you as has been agreed.
So long as you advise us of any such change before 12pm on the day of dispatch, we will hold back and reprogram your delivery at no financial loss to you.
You accept that in accordance with our Bio-Security protocols, that once in custody of a third party yabbies cannot be returned to the property under any circumstances
and that you accept full responsibility
for any loss suffered.
Our responsibilities
In accepting that some delay may occur, we pack
orders on the basis of a three day transit time.
We will not accept any order for supply where estimated
transit times provided to us by a third party
are greater than two days.
We do not receive any payment or other from any third party freight or logistics supplier
contracted on your behalf.
In the event that we become aware or advised that
insurance may be available, we will advise you.
Some mortality is to be expected,
we always pack some extras.
We reserve the right to hold back or reprogram your delivery
if at anytime prior to dispatch that we become aware of anything (such as extreme weather events) that would compromise safe delivery to you.
In the event of changes by a third party that no longer make delivery to you possible, we will refund
the full cost of your order.
For Biosecurity reasons, once our product passes to the custody of a third party, they cannot be returned
to the property.
If on your behalf and direction we are able to retrieve your order from a third party and subsequently able to
secure a sale to another person, we will refund
this amount to you minus any costs
incurred by us in the process.
Delivery Conditions