​​​​Where a delivery component and charge for delivery forms part of our agreement to supply, the following conditions apply.


Your responsibilities

Forming part of these conditions is that you accept that the transport of live animals involves some risk.

All door to door deliveries are sent on LEAVE SAFE basis, meaning they will be left at your front door of the delivery address you provided if not home.

Unless otherwise specified by us, you accept that delivery of our product to you is via a third party supplier.

For the purpose of expediency you agree to allow us act on your behalf with a third party supplier in arranging delivery.

You accept that ownership passes to you once in the custody of a third party.

Insurance coverage is not available on the transport of live product.

You agree to indemnify us and any third party contracted to make delivery of our product to you from any delay, damage or loss, however caused.

Where pick up is via a depot pick up, it is your responsibility to ensure
 your phone is turned on, the number you provided is monitored and that when advised your parcel is ready to be picked up that
you are able to collect from the depot during normal
 business hours or as advised to you.

It is your responsibility to advise us ASAP of any change in circumstances likely to affect or delay delivery to you as has been agreed.

So long as you advise us of any such change before 10am on the day of dispatch, we will hold back and reprogram your delivery at

no financial loss to you.

You accept that in accordance with our Bio-Security protocols, that once in custody of a third party yabbies cannot be returned to the property under any circumstances and that you accept full responsibility for any loss
suffered.


Our responsibilities

​In accepting that some delay may occur, we pack orders on the basis of a three day transit time.

We will not accept any order for supply where estimated transit times provided to us by a third party are greater than two days.

We do not receive any payment or commission from any third party freight or logistics supplier ​contracted on your behalf.

In the event that we become aware or advised that insurance may be available, we will advise you.

Some mortality is to be expected, we always pack some extras.

We reserve the right to reprogram your delivery if at anytime prior to dispatch we become aware of anything such as extreme weather
 events that would compromise safe delivery to you.

In the event of changes by a third party that no longer make delivery to you possible, we will refund the full cost of your order.

For Biosecurity reasons, once our product passes to the custody of a third party, they cannot be returned to the property.

If on your behalf and direction we are able to retrieve your order from a third party and subsequently able to secure a sale to another person, we will refund ​this amount to you minus any costs incurred by us
in the process.

If you have any questions or require further explanation of these conditions please call us before you place an order ​02 4997 5415


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Delivery Conditions